g4-6, g4-18

We are the entrepreneur group that works for financial inclusion at the bottom of the pyramid, with presence in Mexico, Peru and Guatemala. We aim to generate three types of value:

Social value

We grow to offer inclusion opportunities to the largest number of people in the shortest time possible, sharing these benefits with the communities where we operate.

	2013	2014	Variation
\. Social value
Amount disbursed (millions)	74,472	83,204	11.7%
Number of disbursements	8'042,469	8'321,000	3.5%
Number of clients/households benefited	2'754,860	2'874,488	4.3%

Human value

We trust people and their ability to grow, improve and fulfill their goals. We believe that financial education allows our clients to use financial services for their own benefit.

	2013	2014	Variation
\. Human Value
Number of employees	19,339	18,999	-1.8%
Investment in internal training (millions)*	77.9	95.8	23.0%
Investment in external training (millions)*	11.9	11.8	-0.8%
Internal training hours*	962,820	1'177,752	22.3%
External training hours*	9,886	9,731	-1.6%
Employees’ scholarships*	192	145	-24.5%
* Scope: México –Service areas (CEAS), Compartamos Banco, Aterna and Yastás-. Includes technic training (workshops, courses, seminars, conferences) and scholarships to conclude studies (bachelor degrees, certification programs, masters).

Economic value

We build innovative, effective and profitable commercial models from which all can benefit themselves.

	2013	2014	Variation
\. Economic value
Total loan portfolio (millions)	20,706	23,951	15.7%
Net results	2,271	3,162	39.2%
Operational efficiency	27.0%	27.6%	0.6pp
Direct jobs	19,339	18,999	-1.8%
Indirect jobs¹¹	2'763,675	2'883,686	4.3%
¹Number of clients at the end of the period multiplied by 1.0032 people hired by micro-enterprises, according to the 2010 National Microfinance Survey conducted by INEGI.

g4-17

Corporate structure

Believes in its clients and their self-management, so it safeguards their business’ drive and empowerment, their economy’s reactivation and their opportunity to ensure their families and communities wellbeing

Compartamos –specialized financial services entity for the bottom of the pyramid– offers loans, insurance, savings and payment channels products to its clients, thus promoting their empowerment.

In Mexico it has presence as Compartamos Banco; in Peru, as Compartamos Financiera; and in Guatemala, as Compartamos S.A.

Compartamos Banco

Compartamos is the financial agent for Mexican families in the bottom of the pyramid, who provides access to adequate loans, insurance, savings and payment channels products, with a legitimate interest in the person.

During 2014, Compartamos obtained several accomplishments, such as:

Fitch Ratings increased the national long term risk grade of Compartamos Banco from ‘AA(mex)’ to ‘AA+(mex)’
14th place in the Best Mexican Brands ranking by Interbrand
Recognized as the 2014 Best Microfinance Bank by LatinFinance magazine
12th place in the Americas Microfinance ranking: the top 100, 2014 edition elaborated by the Fondo Multilateral de Inversiones (FOMIN) – member of the Banco Interamericano de Desarrollo (BID)– and Microfinance Information Exchange, Inc. (MIX)

Compartamos Financiera

Compartamos Financiera offers group and individual financial services to people with businesses in the bottom of the pyramid.

Compartamos Financiera was recognized by MicroRate as one of the best companies of social and institutional performance practices. Likewise, it obtained the 3rd place in the ranking of companies with the highest number of clients in the micro-enterprise category, according to Peru’s Superintendencia de Banca y Seguros (SBS)

Compartamos S.A.

Compartamos S.A. is the financial institution which provides working capital loans to women’s groups with productive activities in the bottom of the pyramid, promoting theirs and their families’ wellbeing.

Obtained the 10th place in the Best Companies to Work ranking in Guatemala, on behalf of Great Place to Work Institute Central America

g4-14

It is the leading insurance broker in Mexico, specialized in attending the needs of the population at the bottom of the pyramid. It designs and operates insurances to promote a prevention culture and face any unforeseen circumstances they might be vulnerable to; besides acting as an intermediary between the insurance sector and the distribution channels.

Its mission is to promote a prevention culture and participate in financial inclusion through the access and support for its clients in risk moments

G4-8

It is the banking correspondent administrator that seeks to enhance the life quality of people who live in marginalized areas, providing access to financial operations, services payments and airtime purchases. Through this business unit, Gentera works for financial inclusion, reaching places where infrastructure is limited or nonexistent.

Yastás is addressed to small businessmen, such as grocery shops, stationery shops, hardware stores and pharmacies; all of whom have a visionary profile and seek to expand their businesses, offering new services like banking correspondents to their clients.

Who we are