OUR ACHIEVEMENTS

“For Compartamos Banco, 2013 was a year of very important achievements. In recent years we have seen considerable growth in the microfinance industry and this has been reflected in an increase in the offer of credits and other products in the market.

In this context, Compartamos Banco managed in 2013 to firmly consolidate its relations with its customers. The percentage of clients retained reached a record 84.0% during the year, thanks to the convenient services we offer. Also, within a context of greater extension of credit, the quality of our loan portfolio remained within the standards we have always maintained.

At the same time, we continue progressing with the projects that will allow us to grow the bank going forward. In the month of December we began to implement Integra, our new technological platform, in its credit module. We also received authorization to handle bank transactions through the Yastás correspondent points, while the Saving project continues to progress in its technological development and operating stage.

The year 2014 promises to be one of great opportunities to keep growing and to continue building capacities for the future operations of the institution. Offering our clients outstanding service and products that answer their needs will continue to form the backbone of our actions.”

General Management of Compartamos Banco

“We wish to expand our business model and financial inclusion in the Americas by means of acquisitions, such as Compartamos Financiera in Peru, or through organic growth, as in the case of Compartamos S.A. in Guatemala.

In 2013, the loan portfolio and client base of Compartamos Financiera grew by 27.9% and 47.2%, respectively. Eight new branches were opened and the number of Crédito Súper Mujer clients reached 43,395. Compartamos S.A. strengthened its structure through the support of 173 new employees and ten new offices. Important progress was achieved in terms of financial education in Guatemala and by the consolidation of the Gentera Philosophy in both countries. In 2014 we expect to continue reinforcing these two important pillars.

Our challenge in 2014 in Peru and Guatemala is to reach more people through financial services, by continuing our financial education projects and strengthening our Philosophy. We are also looking for new opportunities to expand our operations elsewhere in the Americas.”

General Management of International Businesses

“We are an administrator of correspondents through whom payments and transactions can be made that offer both convenience and reliability to people and communities without easy access to financial services.

Our outstanding achievement in 2013 was to obtain authorization from the "Comisión Nacional Bancaria y de Valores" (National Banking and Securities Commission, or CNBV) to act as a correspondent for Compartamos Banco. In December we also received authorization to accumulate mass bank loan payment transactions, activating 600 new points for performing financial transactions through the year.

Thus, we doubled the number of our service points, allowing us to link our network to 3,171 affiliated correspondents and reaching eleven different states in Mexico, though we operate principally in Chiapas, Estado de México, Puebla, and Veracruz. Our main goal in 2014 is to obtain more and better information about the needs of the market we serve and so to provide timely and pertinent service.”

General Management of Yastás

“In 2013 we began to internationalize our business, moving into Guatemala and Peru with basic life insurance policies for Compartamos clients in those countries. We sold a total of 11,056,537 policies and maintained 3,479,470 of them active at the end of the year.

With an average response time of less than 48 hours to accidents covered by our policies, we paid out some 96 million pesos to beneficiaries. Our goals for 2014 are aimed at increasing the number of people covered by insurance. To this end, we will strengthen our current channels for distributing policies and develop new ones.

Through these actions, we expect to consolidate our international operations.”

General Management of Aterna