> We have 2,675,758 microcredit clients, 9.0% more than in 2011

> Aterna closed 2012 with 3,178,887 active policies in Mexico

> Yastás closed 2012 with 1,587 points of service, 11 affiliated issuers and 2.7 million transactions

> We maintained a pilot project to attract savings from our clients in Veracruz, Mexico

> We achieved a microcredit client retention rate of 79.75% in Mexico, 64.32% in Guatemala and 74.63% in Peru

> We disbursed 7,702,583 microcredits valued at Ps. 64.142 billion

> The average microcredit balance was Ps. 6,787 with a 15.1% growth over the previous year

> We contacted 77.34% of our clients in Mexico every week

> We developed our Client Protection Index (IPAC, acronym in Spanish) for Compartamos Banco, aligned with the international SMART Campaign initiative parameters

> We shared our profits, dispersing more than Ps. 42 million through the Social Responsibility and Sustainability Fund for family health and education support projects and consequently, in Corporate Responsibility projects for more than 877,000 people in the communities in which we operate